Every reason not to. Answered, one by one.
How the guarantee, leaving, the fee and guest care work, in plain terms.
Guests rate our Mt. Hood homes 4.84 out of 5 this year, and 88% of their reviews are five stars.1
What if my home earns less with you than it does now?
It's in writing. If your home earns less rental revenue in its first 12 months with us than in the 12 months before it joined, we pay you the difference in cash, up to all the management fees you paid us that year, within 30 days of your first-year statement. For homes with at least 12 months of rental history.
- Who it's for
- Homes with at least 12 months of short-term rental history right before joining, self-managed or with another company.
- What we compare
- Rental revenue in your first 12 months with us against the 12 months before. We write the before figure into your agreement at signing, from your platform payout reports or your old manager's statements.
- What counts
- Nightly rent guests paid, after guest refunds, the same way both years. Cleaning fees, taxes and guest fees don't count.
- Fair adjustments
- Extra nights you block for yourself, and nights lost to things outside our control (repairs you choose, wildfire, road closures, evacuations), count at your before-year nightly average.
- If it falls short
- We pay you the difference, up to all the management fees you paid us that year, by direct deposit within 30 days of your first-year statement. It's cash, not a credit, whether you stay or leave.
- The conditions
- The home stays with us for the full year, we set pricing and minimum stays, and it isn't booked through anyone else.
Will I end up talking to a call center?
No. Logan answers the consultation and the chat on this site, and our office is at 1011 SE Oak St in Portland.
What if I sign and it isn’t working?
There’s no long-term contract.
A manager’s fee will eat what my home earns.
Our standard fee is 25% of rental revenue. Your free estimate shows it line by line: rental revenue, our fee and what’s paid to you.
Who looks after my home between guests?
On Mt. Hood, a dedicated cleaning team scheduled by us cleans every home we host, and tests and balances the hot tub at every turnover. We handle snow, firewood and freeze checks. In Portland, our cleaning team, Cleanly, handles turnovers.
It’s still my home. I want to see what’s going on.
Every owner gets a login to our owner portal, with the bookings and financials for your home.
Already with a manager?
Get a free estimate and set it next to what you earn now. If your manager is doing well, the numbers will show it.
Will my listing and reviews come with me?
Reviews usually stay with the account that holds the listing. We’ll tell you up front what carries over and what doesn’t.
I’m in a contract with my current manager.
We start when your current agreement ends.